Business and Professional Development Training Topics

In house seminars

·        'Building a Team of Leaders' - A comprehensive approach to attracting, retaining and developing talented people

·        'Personal Leadership: Taking control of our careers – and our lives’

·        'Can We Talk!' - A crash course in interpersonal communication and conflict resolution skills'

·        'Activating Your Hidden Sales Force' - Informal selling skills for service staff

·        'Xtreme Selling - Break-away skills for sales professionals

·        "It's For You" -- A communication skills approach to hyper-effective telephone selling

·        Service Excellence From A to Z – How to go the mile beyond the extra mile – where there is no competitor traffic

·        'It's For You!' - A communication skills approach to telephone selling'

·        'Action Meetings' - A revolutionary approach to making meetings work

·        'Marketing From The Inside Out' - Fast-acting, inexpensive strategies for building traffic and sales in any business

·        'Setting People Up To Succeed' - Cutting edge skills in leadership, coaching and delegation

·        'Managing Your Self – Strategies for managing your own work, your time, your priorities and commitments; your reactions when things go wrong; your anxiety, anger and stress; your thought processes, even your moods and attitudes’

In house training programs

·        'Building a Team of Leaders' Modular Training Program

·        Sales/Sales Management Training

·        The TELiCOMM Contact Center College Training Program - Comprehensive training in contact center (call center) management, telephone sales and service training, and web-enabled contact center services (for complete detail please visit www.telicomm.org )

Business and Professional Development (Modular Topics) including:

·        Interpersonal communication and conflict resolution skills

·        Working with 'difficult' people

·        Creative thinking

·        Creative and cooperative problem solving

·        Decision making

·        Time management

·        Change mastery

·        Recruiting and hiring

·        Strategic planning

·        How to conduct focus group workshops

·        Personal leadership

·        Formal leadership

·        Building a Team of Leaders

·        Personal Organization

·        How to Conduct 'Action Meetings'

·        How To Get Follow Through on Commitments

·        And many other topics…

Facilitation Services

·        Strategic Planning Facilitation

·        Focus Group Facilitation

·        Business and Marketing Strategy Workshops

·        Community Economic Development and Diversification

For details please call:  604 888-4570 or Toll free: 1 800 563-4332

Or email ngodin@istar.ca